Samsung unveils kiosk with smart ordering solution, anti-bacterial coating

By Lim Chang-won Posted : February 17, 2021, 15:13 Updated : February 17, 2021, 15:13

[Courtesy of Samsung Electronics]

SEOUL -- A kiosk applied with a non-face-to-face smart ordering solution developed by Samsung Electronics will make its debut in South Korea. It is an all-in-one product that allows customers to select products, order and pay. Samsung's anti-bacterial coating technology was applied and managers can manage kiosks at other stores in real-time through a remote management function.

Samsung will sell its kiosk in Asia and Australia within the first half of this year by establishing a partnership with Fiserv, an American provider of financial services technology. Based on a high-performance system-on-chip, content management and payment can be made without a separate PC. It is equipped with card readers, receipt printers, QR and barcode scanners, Wi-Fi and a near-field communication system.

"Samsung kiosks are non-face-to-face order payment solutions optimized for recent trends that value hygiene and safety," Samsung's visual display business head Ha Hye-seung said in a statement on February 17. "We will continue to develop various kiosks and take the lead in establishing future-type stores."

Samsung's kiosks will be released in three types -- table, stand and wall -- that can be used to suit various store environments. The table type may be placed at counters or tables without any additional construction while the stand type can be installed anywhere in the store by applying a removable floor stand. 

The touch screen is coated with zinc pyrithione (ZnP) approved by the U.S. Food and Drug Administration that has an antibacterial effect of 99.99 percent. Samsung said its anti-bacterial coating technology has passed a human toxicity test by the U.S. Safety Standards Agency Underwriters Laboratories, a U.S. safety standards agency.

Due to a COVID-19 pandemic, various materials have been developed to hinder the growth and spread of microorganisms. Antibacterial films and materials are widely used in South Korea for elevator cabins, door handles and other vulnerable places.

Samsung applied a multi-tier security solution to protect hardware, payment platforms and applications from hacking. An open-source operating system based on Linux provides a wide range of compatibility and supports web standard technologies to help developers develop various software applications. 

More and more store operators in South Korea adopt unmanned digital kiosks capable of receiving orders and making credit card transactions to reduce costs. The digital clerk can receive specified orders, reduce human errors and upgrade the quality of service. Data collected by digital kiosks can be used for marketing and studying consumer preferences.

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