Following the hack disclosure on April 22, employees have been sharing their volunteering experiences, tips, and insights on the company's internal bulletin board and the anonymous workplace community platform "Blind." One employee wrote in a post titled "Field support review and mindset tips," explaining that "T World managers have been in business in their neighborhoods for several years, sometimes decades, with many familiar customers and regulars," adding, "We should think of ourselves as 'day laborers' helping the managers."
The same employee advised colleagues to let managers and visitors communicate first unless there's a significant customer rush, while volunteers should assist with more labor-intensive tasks. "It's better for people who come in anxious to see a familiar face and talk to them," the post noted, adding that "customers were anxious and angry" about the situation. Another employee who worked at an airport shared that "6-8 a.m. is the busiest time, and the SIM replacement itself doesn't take long, about 2 minutes."
An SK Telecom official said, "Many members are voluntarily stepping up to the frontlines as this is a time when we need to mobilize all the company's strength," adding, "We will do our best to restore customer confidence." Some employees have expressed remorse in their posts, with one writing, "I felt too sorry and ashamed seeing long-time loyal customers upset," while another noted that "customers' vague anxiety is the biggest problem regardless of whether they've been affected, and I will go to the field to reassure them with the humblest attitude possible."
reporter
Candice Kim
candicekim1121@ajupress.com
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