The company said the move is intended to proactively implement the Financial Supervisory Service’s “best practices for financial consumer protection governance” announced in September last year and to make consumer protection a core management value.
The new committee will set basic policies for building and operating an internal control system for financial consumer protection, deliberate and vote on the company’s consumer protection strategy and detailed action plans, and oversee the results of related in-house committees.
The committee will meet regularly at least once every half-year and may convene additional meetings as needed to discuss key agenda items. KB Kookmin Card said it aims to embed consumer protection in the board, the company’s top decision-making body, and strengthen management and oversight.
The company also established a VOC (Voice of Customer) executive council last year to more actively reflect customer feedback in its decision-making process.
A KB Kookmin Card official said the new committee “clearly institutionalizes our commitment to make consumer protection the top value and a principle we must comply with proactively,” adding that the company will work to enhance consumer rights and trust through a companywide, prevention-focused consumer protection system.
* This article has been translated by AI.
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