Kakao has enhanced its AI National Assistant service, developed in collaboration with the Ministry of the Interior and Safety, by adding a voice feature to improve the convenience of public services via KakaoTalk.
On May 14, Kakao announced the integration of a voice interface into its AI National Assistant pilot service. Launched in March, this service allows users to handle public tasks through a conversational AI agent within KakaoTalk.
Users can access services such as issuing electronic certificates and reserving public facilities through the KakaoTalk channel "National Assistant Gukpi." Kakao explained that the service is built on its proprietary AI model and incorporates the "Kanana Safeguard," a generative AI safety verification model, to ensure the reliability and stability necessary for public services.
The Kanana Safeguard is an AI guardrail model designed to detect harmful content and risks, supporting the operation of generative AI in the public sector.
The key feature of this update is the voice-based interface. Users can now utilize services simply by issuing voice commands like "issue my resident registration" or "reserve a tennis court," making the process more intuitive for tasks ranging from electronic certificate issuance to public facility reservations.
The reservation process for public facilities has also been streamlined. Previously, users had to navigate to separate pages or external services during the reservation process, but now they can complete everything from searching for facilities to finalizing reservations within the KakaoTalk chat window.
Kakao AI Connect's Performance Leader stated, "Since its launch, the AI National Assistant has been continuously enhanced to improve user convenience. We aim to create an environment where everyone can easily and naturally access public services by expanding the service range from text to voice and from simple guidance to actual execution."
* This article has been translated by AI.
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