24-Hour Chatbot Service for Noise Complaints Launches

A 24-hour chatbot service will be available to guide residents on how to address conflicts arising from floor noise.

The Ministry of Climate, Energy and Environment announced on August 31 that it will launch the 'Interactive Automated Consultation Chatbot for Floor Noise' starting September 1.

Previously, when conflicts over floor noise occurred, residents could seek in-person consultations and noise measurements through the 'Neighbor Noise Center' operated by the Korea Environment Corporation. However, users faced difficulties in accessing information about response methods and service procedures during nighttime and holidays.

To alleviate these time constraints, the government has established an automated consultation service that can be accessed at any time. The aim is to provide objective information and step-by-step response methods before conflicts escalate into direct confrontations between neighbors.

Users can input keywords related to the noise they are experiencing or their conflict situation, and the chatbot will inform them whether the noise qualifies as floor noise, appropriate response methods, and the procedures for consultation and mediation.

A menu-based system will also be available to help users find the information they need. They can check details about floor noise-related services and procedures, and after verifying their identity, they can track the status of their complaints in real-time.

The chatbot will be accessible through the Neighbor Noise Center's website and mobile platform. If further professional consultation or on-site verification is needed after the initial consultation, users will be directed to the Neighbor Noise Center's consultation and noise measurement services.

Kim Jin-sik, Director of the Air Quality Division at the Ministry, stated, "If residents respond to floor noise issues without accurate information, it can exacerbate conflicts between neighbors. We will support citizens in accessing necessary information at any time and choosing reasonable resolution procedures."