Tving has announced a compensation package for customers affected by a data breach, which includes hacking and phishing insurance as well as points worth 5,000 won. The company will also quadruple its investment in information security and triple its security personnel compared to the previous five years.
On September 3, Tving held a press conference at the Koreana Hotel in Gwanghwamun, Seoul, to address the data breach and issued an official apology.
CEO Choi Joo-hee stated, "I sincerely apologize for the significant concern and anxiety this incident has caused our customers. We humbly accept the final investigation results announced today by the joint public-private investigation team and will fully implement all corrective measures and prevention strategies identified."
During the conference, Choi also unveiled the compensation package for customers, which includes: 1) hacking and phishing insurance, 2) an upgrade to a premium viewing experience, 3) Tving points, and 4) entertainment coupons.
The insurance will be provided for one year, covering up to 3 million won per person for damages from cyber financial fraud due to hacking and phishing, as well as scams from online shopping malls and personal transactions.
The viewing experience will be upgraded for subscribers without any additional application required, providing a premium viewing environment until the end of the year. Customers will also receive 5,000 won in Tving points, which can be used for purchasing individual content such as the latest movies.
Additionally, customers will receive a one-month subscription to Wave's ad-supported video on demand (AVOD) service (worth 5,500 won) or a 5,000 won discount coupon for a CGV combo. Compensation applications can be submitted through the Tving app and website from September 7 to 30, with compensation effective from October 6.
Tving also outlined its prevention strategies, which include: 1) increasing investment in information security and security personnel, 2) establishing a zero-trust security framework, 3) redefining organizational governance and security culture, and 4) enhancing expertise through external collaboration.
By 2030, Tving plans to increase its investment in information security to approximately four times the amount compared to the previous five years. Over the next five years, the company will also increase its security personnel to three times the current level. The security organization will be divided into product, cloud, enterprise IT, and compliance security.
The zero-trust principle, which verifies users at every system access, will be applied as the company-wide security standard. Access rights will be granted only within the necessary scope for job functions and purposes, and systems and network areas will be separated to enhance the protection of sensitive data such as personal information. The company will also strengthen its real-time detection and isolation systems using artificial intelligence (AI).
Tving plans to renew its security governance framework and redefine its company-wide security culture. A practical security council will be established under the CEO, Chief Information Security Officer (CISO), and Chief Privacy Officer (CPO) to solidify a rapid and consistent response system. This will create a virtuous cycle from identifying security issues to decision-making, execution, and review.
Furthermore, an objective verification system through external security experts will be established. The CEO will launch an 'Information Security Innovation Advisory Committee' to enhance multi-faceted verification and provide advice on policies and systems, continuously improving the completeness of security policies and technical systems.
Choi emphasized, "Tving will fundamentally rebuild its entire security system as a result of this incident. We will prioritize information security as our most important responsibility and competitive advantage, expanding our investment and personnel in this area. Above all, we will do our utmost to secure customer trust and create an environment where customers can use our services with peace of mind."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.