Gwangju Bank has secured the top position in the local bank service sector of the National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center (KPC).
According to Gwangju Bank, the NCSI is an index jointly developed by the KPC and the University of Michigan in the United States to enhance the quality competitiveness of businesses and industries, as well as the quality of life for citizens.
The survey assesses customer satisfaction based on feedback from actual users of products and services, evaluating the quality of service and customer satisfaction levels.
Gwangju Bank attributes its success in this evaluation to its commitment to prioritizing consumer rights, building customer trust, and continuously improving service quality in a rapidly changing financial environment.
The bank operates a constant monitoring system using a Financial Fraud Detection System (FDS) to quickly identify and respond to suspicious financial transactions.
From January to the end of October this year, Gwangju Bank has prevented financial fraud losses amounting to 4 billion won, demonstrating its efforts to protect customers' valuable financial assets.
Additionally, the bank provides multilingual financial consulting services for foreign residents and students through its Foreign Financial Center and has opened a comprehensive support center for low-income individuals in Gwangju, focusing on tailored consultations and financial support.
Gwangju Bank is dedicated to addressing the diverse financial needs of its customers, from consumer protection to support for vulnerable groups, striving to create a safer and more convenient financial environment.
Jeong Il-seon, President of Gwangju Bank, stated, “We will continue to prioritize customer rights and provide safe and convenient financial services. As the financial custodian of Gwangju Special City, we will fulfill our role and responsibility in promoting regional development and enhancing citizen convenience.”
* This article has been translated by AI.
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