South Korea watchdog chief urges banks to overhaul governance, put consumers first

Lee Chan-jin, head of South Korea’s Financial Supervisory Service, met with the heads of major domestic banks and called for a shift in management practices, including stronger corporate governance. He urged banks to make consumer protection their top priority and to move on governance reforms on their own if needed.

Speaking at a meeting with the CEOs of 20 domestic banks at the Korea Federation of Banks building in central Seoul on Feb. 12, Lee said banks should make “gyeonri-saui” — putting what is right ahead of profit — a core management value. He also urged them to “think about consumer protection before anything else.”

Lee emphasized the need to improve governance. While the Financial Services Commission and the FSS plan to release a “governance advancement” package in March, he said banks should not delay if preemptive changes are necessary.

The meeting was held about six months after Lee first met bank chiefs shortly after taking office in August last year. He asked banks to overhaul the entire process of financial product design, review and sales from a consumer-protection perspective and to establish a consumer-focused key performance indicator system to match.

He also urged banks to move away from relying on easy interest income and to more actively supply funding to innovative companies and small and midsize firms.

Cho Yong-byeong, chairman of the Korea Federation of Banks, said the industry would work together to meet rising public expectations by strengthening consumer protection and improving governance. Bank CEOs also said they would tighten consumer-focused checks across the full process, from product sales to dispute mediation.

Meanwhile, the heads of the four major commercial banks — KB Kookmin, Shinhan, Hana and Woori — did not respond when asked what issues they planned to raise with financial authorities. They also declined to comment when asked about possible reductions in penalties tied to equity-linked securities linked to Hong Kong’s H Index. Choi Woo-hyung, CEO of K Bank, which is preparing for an initial public offering, said, “I think it will go well.”