Ecovacs Robotics has officially announced its "2026 Data Security Innovation Plan," aimed at enhancing user control over data and improving customer service capabilities.
According to Ecovacs on the 10th, the new security initiative significantly expands privacy protection features, allowing users to verify and control their data directly. The plan strengthens local network-based data communication, increasing the proportion of data processed within homes while minimizing cloud transmission.
The safety of data throughout the process is also enhanced through encryption of communications and stored data between devices and the cloud, as well as improvements to the over-the-air (OTA) security update system.
The "Ecovacs Product Security Center" will also officially open. The company has completed the establishment of a Software Bill of Materials (SBOM) system and the implementation of a Security Development Lifecycle (SDL) process.
Ecovacs, which holds global certifications such as ISO 27001 and ISO 27701, plans to actively respond to the latest regulations, including the European Union's Cyber Resilience Act (CRA) and the AI Act.
The convenience of purchasing and after-sales service will also be significantly enhanced. The company will support delivery and professional installation of key direct delivery products through Naver's "Hope Delivery" and Coupang's "Rocket Installation." For after-sales service, it will operate an integrated care service called "CareBot," providing diversified customer service channels, including on-site visits, in-store support, and GS25 convenience store delivery.
An Ecovacs representative stated, "In the smart home era, data security capabilities are a core brand competitiveness. We will continue to strengthen security technologies and customer care services in line with global standards to provide a trustworthy and satisfying brand experience."
* This article has been translated by AI.
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