The Inje County Water and Sewage Office achieved the highest score among water supply agencies in a national customer satisfaction survey.
On August 18, Inje County announced that its Water and Sewage Office recorded an overall satisfaction score of 86.17 in the '2025 Local Public Enterprise Management Evaluation Customer Satisfaction Survey.'
This score is the highest among 122 local public water supply agencies surveyed nationwide, exceeding the overall average of 82.90 by 3.27 points.
The survey was conducted to assess the customer service levels of local public enterprises in accordance with the Local Public Enterprises Act. The Local Public Enterprise Evaluation Institute commissioned a professional research organization to carry out the evaluation from June to October 2025, targeting 389 institutions.
The evaluation covered five areas: service environment, service process, service results, social satisfaction, and overall satisfaction. Specific aspects assessed included convenience, comfort, safety, accessibility, responsiveness to complaints, processing speed, service reliability, public interest, fairness, and sustainability.
Notably, the results reflect the perceived service level by users rather than a technical assessment of water quality or facility performance. This score represents residents' evaluations of the overall operation of the water supply, including stable water delivery, complaint handling, and administrative reliability.
Inje County, which has a wide distribution of mountainous villages, requires relatively more time and resources for water supply, facility management, and emergency complaint responses. Achieving the highest satisfaction score under these regional conditions indicates that user-centered field responses and administrative services received positive feedback.
Building on this achievement, the Inje County Water and Sewage Office plans to enhance stable tap water supply and prompt complaint responses. They also aim to continue improving services that residents can feel.
Lee Sang-do, head of the Inje County Water and Sewage Office, stated, “We will ensure safe and stable tap water supply while carefully addressing any inconveniences from the users. We will continue to provide trustworthy water and sewage administration to the residents.”
* This article has been translated by AI.
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