SBI Savings Bank First in Korea to Achieve International Customer Satisfaction Certification

SBI Savings Bank announced on September 9 that it has become the first bank and savings bank in South Korea to obtain the international standard certification for customer satisfaction management, known as 'ISO10002.'

ISO10002 is a standard established by the International Organization for Standardization (ISO) that recognizes organizations with systematic and fair processes for handling customer requests and complaints. In South Korea, the certification is granted after an evaluation by the Korea Productivity Center, which operates under the Ministry of Trade, Industry and Energy.

SBI Savings Bank explained that it received the certification due to its recognized processes for handling customer complaints and its management system aimed at enhancing customer satisfaction.

With this certification, SBI Savings Bank aims to increase the reliability of its complaint handling procedures, proactively prevent customer dissatisfaction, and strengthen its rapid complaint resolution system.

Kim Moon-seok, CEO of SBI Savings Bank, stated, "We recognize customer-centric management as a core value and are making company-wide efforts to enhance customer satisfaction. We will listen more closely to our customers' voices and treat them as valuable assets for our growth, striving to become a trusted financial institution."