KB Insurance has assigned employee numbers to its artificial intelligence (AI) agents to manage them like actual organizational members.
On September 11, KB Insurance announced that it has assigned employee numbers to six AI agents currently in use.
These AI agents are evaluated to perform roles exceeding the workload of a single employee over a month.
The AI agents, now with employee numbers, will be systematically managed like regular employees, including their assigned tasks, roles, scope of work, access rights, and performance history. The company plans to establish a performance evaluation system reflecting the work outcomes and capabilities of the AI agents in the future.
The currently operational AI agents include: the Automobile Accident Liability Ratio Agent, Call Complaint Summary Agent, AI Complaint Guide Agent, Call OB Registration Request Agent, Call Accident Reporting Support Agent, and Long-Term Payment Guidelines Summary Agent.
KB Insurance is also considering a grading system for the AI agents based on their capabilities. Similar to how human experience and work competencies are reflected in promotions, AI agents will be assigned grades based on their work stability, accuracy, and utilization after verification.
A representative from KB Insurance stated, “We have entered an era where AI should be viewed not just as a tool but as a partner in our work. We will systematically manage and enhance the performance and outcomes of each AI agent to provide practical assistance to both customers and employees.”
* This article has been translated by AI.
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