On September 14, KT announced the release of the 'KT AX Insight Report,' which analyzes the current state and key challenges of artificial intelligence transformation (AX) in the financial and public sectors.
The report is based on a survey conducted in July involving 400 employees from domestic banks, securities firms, insurance companies, and credit card companies, as well as employees from central government agencies, local governments, and public institutions. It includes insights on the progress of AX initiatives, key challenges, and strategies for adapting to regulatory changes such as the easing of network separation regulations and revisions to AI guidelines.
According to KT's findings, 59.5% of financial institutions and 30% of public agencies have entered the AX implementation phase, which includes proof of concept (PoC) or partial application of AI in their operations.
However, the financial sector faces challenges in demonstrating the effectiveness of AI investments and ensuring reliability, while the public sector struggles with budget and performance measurement systems and data integration. The AX report analyzes these industry-specific concerns and outlines key tasks and directions for AX implementation across different stages, including 'pre-review and interest stage,' 'PoC and partial operation,' and 'organization-wide expansion.'
For the financial sector, the report suggests selecting tasks that can quickly demonstrate results, such as repetitive document processing and customer service, along with developing ROI measurement systems and ensuring AI reliability.
In the public sector, it recommends a phased approach focusing on low-risk tasks like document creation and complaint processing, designing performance and budget linkage systems, standardizing data, and establishing governance based on explainable AI.
The report also provides real-world case studies that can serve as references during the AX implementation process.
Jang Dae-sung, Executive Director of KT's Enterprise Strategy Division, stated, "KT has long engaged with various industry clients to understand their concerns and requirements during the AX adoption process. We hope the AX Insight Report, created based on customer feedback, will assist B2B and B2C clients in successfully advancing their AX initiatives."
* This article has been translated by AI.
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