Users can now easily check their National Pension contribution history through KakaoTalk without needing to install a separate application or visit a website. The National Pension Service (NPS) has introduced a chatbot service utilizing artificial intelligence (AI), enhancing accessibility to public services.
On September 17, the NPS, led by Commissioner Kim Sung-joo, announced the launch of a new KakaoTalk-based service linked to the 'AI National Secretary' platform promoted by the Ministry of the Interior and Safety. The 'National Pension Contribution History Inquiry' service is now available, and by the end of September, a 'Voluntary Enrollment Application' service will be gradually introduced for individuals not required to enroll, such as housewives and students.
The 'AI National Secretary' service allows citizens to conveniently access public services through a widely used private messaging platform. With this integration, National Pension subscribers can quickly check their pension information without the hassle of complicated authentication processes or navigating through menus.
Using the service is straightforward. Users can access KakaoTalk (More tab ➔ click on AI National Secretary icon) and simply request, 'Check my National Pension contribution history' or 'I want to apply for voluntary enrollment' in everyday language.
The system identifies the user's intent in real-time and guides them to the necessary services. After a simple verification process (consent and authentication for third-party provision), users can immediately view detailed information, including total months of contribution and contribution amounts.
Previously, accessing pension-related services required visiting the NPS website or downloading a dedicated mobile app to navigate through various menus. The NPS stated, 'In the future, everyone will be able to use the services they want more easily and quickly just by starting a conversation in a familiar messaging app used nationwide.'
Commissioner Kim Sung-joo remarked, 'Now, citizens can check their National Pension contribution history and apply for voluntary enrollment conveniently, just like chatting with a friend on KakaoTalk. We will continue to lead the transition of public institutions to AI by providing more convenient and reliable pension services using AI technology.'
* This article has been translated by AI.
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