The iPhone 18 Pro and Pro Max have experienced a 'panic reboot' issue, leading to 1,500 exchanges and 50 refunds in South Korea.
According to data submitted by Apple Korea to Kim Jang-gyeom, a member of the National Assembly's Science, Technology, Information, Broadcasting and Communications Committee, this issue has been reported.
The panic reboot phenomenon reportedly occurs when Face ID authentication fails. On September 29, Apple released iOS 27.0.1, addressing a problem that could cause the iPhone 18 Pro and Pro Max to unexpectedly restart when Face ID authentication fails. However, Apple has not disclosed the exact cause of the issue, citing confidentiality.
Customers experiencing the panic reboot can have their devices checked for issues and request exchanges or refunds at Apple retail stores or authorized service providers (ASP). If the device was purchased through a carrier, a work authorization confirmation document is required to prove the device's malfunction.
Apple has stated that devices that have been resolved through the software update are not eligible for exchange or refund. However, consumers who purchased their products from official Apple online or offline stores can exchange or refund their devices without conditions if it is within 14 days of receipt.
Additionally, Apple noted that the panic reboot issue does not fall under the 'defect reporting' requirements of the Consumer Basic Act, and therefore, it has not reported the issue to authorities.
The current Consumer Basic Act mandates that businesses report to the relevant central administrative agency if a significant defect is found that poses a risk to consumer life, body, or property, or if a defect is discovered abroad in the same product.
* This article has been translated by AI.
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