As more applicants use generative artificial intelligence (AI) to write cover letters, companies are changing their hiring evaluation methods. It has become increasingly difficult to determine whether applicants have actually had the experiences they claim or possess the necessary skills for the job. Kakao has adopted the AI interview solution from the company Muhae-yu to assist in verifying candidates during the hiring process.
According to the information technology (IT) industry on October 29, Kakao has integrated Muhae-yu's AI interview solution into its hiring process. Muhae-yu conducts preliminary interviews with candidates through its conversational AI interview evaluation service called 'Monster.'
A key feature of Monster is its ability to generate follow-up questions based on individual candidates' responses. The AI, pre-trained on over 210,000 interview questions tailored to specific job roles, extracts phrases from cover letters that demonstrate communication, performance, and leadership skills. Based on this analysis, it presents customized questions to candidates and continues with additional inquiries depending on their answers. This approach encourages candidates to elaborate on their experiences listed in their cover letters, helping to bridge the gap between what is written and their actual capabilities.
Even if a cover letter contains impressive achievements generated by AI, the system can verify the facts by asking for specific details about the candidate's role, problem-solving methods, and the processes they undertook.
Muhae-yu claims a 99.8% accuracy rate for its interview-specific speech recognition (STT) technology. It converts candidates' spoken responses into text in real-time and generates follow-up questions based on the analyzed content. The interview results include key response phrases and evaluations for each criterion, allowing interviewers to review the candidates' answers directly. The system also masks potentially biased information in blind hiring processes by providing a redacted response script.
Monster is utilized not only by Kakao but also by over 700 other companies for their hiring evaluations. Candidates can take the interview at their convenience, reducing scheduling burdens, while companies can analyze interview responses to assess job and organizational fit.
While traditional AI interviews focused on non-verbal behaviors like eye contact and vocalization, Monster differentiates itself by analyzing the content of responses to verify candidates' experiences and skills.
Muhae-yu is also enhancing its technology to identify AI involvement in the document preparation process. Recently, it introduced a 'writing verification' feature in its plagiarism detection service 'Copykiller,' allowing employers to check the writing history of applicants, thereby improving the reliability of evaluations throughout the hiring process.
* This article has been translated by AI.
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