Samsung Electronics Service announced on November 4 that it has ranked first in the air conditioner after-service (A/S) category of the 2026 Korean Service Quality Index (KS-SQI) for the second consecutive year.
In this evaluation, Samsung Electronics Service achieved top scores across all categories, including service quality, customer trust, and social contribution. Earlier this year, the company was recognized as the 'Most Respected Company in Korea' in February, won the 'National Service Award' in June, and dominated major service quality assessments (KS-SQI, NCSI, KSQI) in July.
Utilizing AI and remote technology, Samsung has enhanced customer convenience with a proactive service system. Prior to the peak air conditioner usage season, the company conducted a pre-inspection campaign and increased its engineering workforce by over 50%. Through the SmartThings-based 'Home Appliance Remote Diagnosis (HRM)', 60% of issues reported by customers seeking remote consultations were resolved without the need for on-site visits by October of this year.
The company continues to expand its specialized service, 'Blue Pass', for users of the Samsung AI subscription. In addition to existing AI pre-care notifications, A/S fast track, and additional services, new offerings include the 'Newlywed Pass', which supports professional cleaning and post-move inspections, and the 'Easy Care Pass', which provides peace of mind care calls and dedicated consultations.
Samsung also maintains its social contribution efforts by dispatching special service teams to provide free inspections and repairs during national disasters such as floods and wildfires.
Kim Young-ho, CEO of Samsung Electronics Service, expressed gratitude to customers for their continued support in selecting the company as number one for two years in a row, stating, "We will continue to prioritize our customers and provide reliable services."
* This article has been translated by AI.
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