SEOUL, June 02 (AJP) - A three-hour outage of Samsung Pay, the popular mobile payment service, disrupted morning routines across South Korea on Monday, leaving customers unable to complete transactions and prompting widespread frustration among users and retailers.
The disruption began around 7 a.m. and was resolved by 10:22 a.m., according to Samsung officials. During the outage, users attempting to make purchases with their smartphones reported failures at convenience stores, cafes and other retailers, with some customers reportedly abandoning transactions altogether.
Online forums and social media quickly filled with complaints.
“Samsung Pay isn't working, so make sure to carry your physical card,” one user wrote. Another added, “I was trying to pay at a convenience store and was flustered because Samsung Pay didn't work.”
In a statement posted to its community page, Samsung’s Wallet operation team said, “The issue causing errors when attempting card payments and registrations has been resolved, and normal usage is now possible.”
The company said it is still investigating the precise cause of the malfunction.
This is not the first technical issue to affect the service. On May 16, Samsung Pay experienced a brief disruption due to what the company described as a “temporary network equipment problem.” That incident was resolved within minutes.
Samsung Pay, launched in 2015, is widely used in South Korea, where mobile payment adoption is among the highest in the world.
reporter
Candice Kim
candicekim1121@ajupress.com
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