LG Uplus announced that over 80% of its employees have utilized Microsoft Copilot within a month of its implementation as a standard business tool. This figure surpasses the global average of 70%, indicating a rapid adoption of generative AI across various operations.
Since the introduction of Copilot last month, the total number of prompts has exceeded 440,000, the company reported on June 22.
On average, each employee has used AI approximately 86 times for work-related tasks, with about 63% of users accessing Copilot at least once a day.
Copilot is integrated with the company's internal systems, allowing it to address employee inquiries within the context of their work. This capability, which provides responses based on internal data without the need for separate data processing, has alleviated security concerns and validation burdens compared to external AI services, contributing to its swift integration.
Changes in work practices are also evident. Tasks involving data classification have transitioned to an automated process using Copilot's Claude model for setting criteria and categorization, resulting in a nearly 90% reduction in related work time.
Report writing has also evolved, with the GPT and Claude models generating drafts that reflect the work context, requiring only minor edits to finalize. LG Uplus plans to enhance its AI transition (AX) by supporting specialized AI tools for different types of work. This includes providing optimal AI tools for various areas, such as Codex and Claude for coding, Figma and Claude for service planning, and Gemini for content creation.
Hwang Seung-yeon, head of strategy and AX at LG Uplus, stated, "We are seeing diverse applications across various work areas in a relatively short period since implementation. We will continue to enhance the related systems to ensure a stable AI-based work environment."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.