Samsung Electronics Service announced on July 2 that it has secured the top spot in all categories of the 2026 Korean Service Quality Index (KS-SQI) survey, conducted by the Korean Standards Association. This achievement follows last month’s recognition at the National Service Awards.
With this award, Samsung Electronics Service becomes the first and only company in the industry to be ranked first for 25 consecutive years. It has maintained its number one position in the computer service category for 25 years and in the mobile service category for 23 years. Additionally, it has set a record with 22 total awards in the home appliance service category.
The company is focusing on service innovation utilizing artificial intelligence (AI) technology. It has expanded its remote consultation service for IT products, which was the first of its kind in the industry, to include smartphones and home appliances. The 'Home Appliance Remote Diagnosis (HRM)' service analyzes SmartThings-connected products using AI.
Furthermore, through an AI-based data analysis system, Samsung Electronics Service monitors nationwide service status in real-time and assigns the most suitable engineers.
To enhance customer convenience, the company has expanded its 'Mobile Service Center Reservation Service' nationwide, allowing for inspections without wait times. In areas with limited service, it dispatches vehicles equipped with inspection tools and engineers. Additionally, during disasters such as wildfires and floods, a special service team is formed to ensure rapid recovery.
Kim Young-ho, CEO of Samsung Electronics Service, stated, "We will continue to provide the best service so that customers can conveniently use Samsung Electronics products anytime, anywhere."
* This article has been translated by AI.
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