공정당국이 요가와 필라테스 업계의 불투명한 거래 관행을 없애고 소비자 피해를 줄이기 위해 표준약관을 제정했다.
According to the Fair Trade Commission, consumer complaints related to yoga and pilates have risen from 818 in 2021 to 1,211 in 2024. Issues such as refusal of refunds after long-term prepayments and sudden closures leading to financial losses have been persistent.
In response, the commission conducted a survey and established standard terms. The key elements of these terms include clear refund policies and a requirement for businesses to notify members 14 days in advance of any closures or suspensions to prevent financial losses.
Specifically, the refund calculation for contract cancellations must be based on the actual payment amount rather than the pre-discounted price. The penalty for early termination is set at 10% of the service fee. Additionally, the application process will be divided based on the number of classes and the duration of use, ensuring consumers are fully aware of the refund calculation method at the time of contract signing.
Furthermore, businesses are now required to inform members about their obligation to provide notice 14 days prior to any planned closures or suspensions. They must also disclose whether they have insurance and the details of that coverage before contracts are signed, allowing consumers to make informed purchasing decisions.
Other provisions in the terms include the guarantee of the right to withdraw from contracts, ensuring fair scheduling practices for class attendance, and stipulations regarding the disposal of items not retrieved after notification.
The Fair Trade Commission expects that these new standard terms will enhance transparency in the contracting process and reduce consumer harm.
A commission official stated, "We will post the newly established standard terms on our website and provide them to business and consumer organizations to ensure widespread use. We also plan to conduct training for the industry to facilitate a smooth and rapid implementation in the field."
According to the Fair Trade Commission, consumer complaints related to yoga and pilates have risen from 818 in 2021 to 1,211 in 2024. Issues such as refusal of refunds after long-term prepayments and sudden closures leading to financial losses have been persistent.
In response, the commission conducted a survey and established standard terms. The key elements of these terms include clear refund policies and a requirement for businesses to notify members 14 days in advance of any closures or suspensions to prevent financial losses.
Specifically, the refund calculation for contract cancellations must be based on the actual payment amount rather than the pre-discounted price. The penalty for early termination is set at 10% of the service fee. Additionally, the application process will be divided based on the number of classes and the duration of use, ensuring consumers are fully aware of the refund calculation method at the time of contract signing.
Furthermore, businesses are now required to inform members about their obligation to provide notice 14 days prior to any planned closures or suspensions. They must also disclose whether they have insurance and the details of that coverage before contracts are signed, allowing consumers to make informed purchasing decisions.
Other provisions in the terms include the guarantee of the right to withdraw from contracts, ensuring fair scheduling practices for class attendance, and stipulations regarding the disposal of items not retrieved after notification.
The Fair Trade Commission expects that these new standard terms will enhance transparency in the contracting process and reduce consumer harm.
A commission official stated, "We will post the newly established standard terms on our website and provide them to business and consumer organizations to ensure widespread use. We also plan to conduct training for the industry to facilitate a smooth and rapid implementation in the field."
* This article has been translated by AI.
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