LG Uplus is collaborating with global telecommunications equipment company Ericsson to develop a network-based Voice AI solution.
On July 21, LG Uplus announced its strategic partnership with Ericsson to advance the development of network-based Voice AI solutions, global business initiatives, and the evolution of AI-native networks.
The two companies will work together on several initiatives, including the development of technology and system integration for network-based Voice AI, joint promotion of Voice AI solutions globally, design and implementation of AI-native network architecture, and pre-validation for the application of Voice AI solutions in various global cloud environments.
LG Uplus plans to combine its experience with the AI call agent 'ixi-O' and Ericsson's global network technology capabilities. The goal is to complete technology validation within the year and implement next-generation communication services where AI operates as a core element of the communication network.
According to LG Uplus, user experiences in the AI era are shifting towards 'Zero UI,' where intentions are conveyed solely through voice. The company views Voice AI as an interface connecting people and AI, independent of specific devices or operating systems, and aims to integrate AI into the network as a fundamental component. This will allow AI to handle unnecessary calls and connect only important ones, while also providing support for tasks during calls through an AI assistant. Furthermore, LG Uplus envisions an 'AI agent era' where various AI devices, such as AI glasses and humanoid robots, are interconnected within a single network.
The two companies will also expand their collaboration in the field of AI-native networks alongside customer-facing Voice AI services. They aim to utilize AI to enable the network to autonomously recognize operational conditions, optimize performance and energy usage, and automate fault response and service quality management. LG Uplus plans to implement both 'Network for AI' and 'AI for Network' simultaneously to create a global model of network intelligence.
This collaboration was discussed during a visit by Hong Beom-sik, CEO of LG Uplus, and other executives to Ericsson's headquarters in Stockholm, Sweden, on July 14. The two companies are set to establish a long-term cooperation framework that will lead from technology review to global commercialization.
Hong Beom-sik stated, "By combining LG Uplus's accumulated experience in Voice AI services through ixi-O with Ericsson's global network technology capabilities, we will introduce a network-based Voice AI that offers a more intelligent and convenient communication experience to the global market."
* This article has been translated by AI.
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