KB Kookmin Card has maintained its position as the leader in customer satisfaction by offering a range of check card products and financial services aimed at diverse customer segments.
On October 15, KB Kookmin Card announced that it ranked first in the check card category of the 2026 Korean Customer Satisfaction Index (KCSI) survey conducted by the Korea Management Association Consulting. This marks the 12th consecutive year that KB Kookmin Card has achieved this top ranking since 2015.
The company is enhancing its digital financial services by expanding products that reflect customers' consumption habits and lifestyles.
The comprehensive financial platform 'KB Pay' surpassed 16 million subscribers in January this year, and the 'KB Teen Up Check Card' aimed at minors exceeded 100,000 issued cards within a month of its launch. Additionally, the new product brand 'ALL·YOU·NEED' series, introduced in January, has surpassed 300,000 cumulative issuances.
KB Kookmin Card is also strengthening its consumer protection efforts by enhancing its feedback collection system through customer panels and internal surveys, as well as implementing an AI-based automated monitoring system.
A representative from KB Kookmin Card stated, "Being ranked first in the check card category for 12 consecutive years is the result of listening to our customers and continuously innovating our products and services. We will continue to provide practical benefits and convenience to our customers' daily lives."
* This article has been translated by AI.
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