Seongnam Mayor Shin Sang-jin expressed his commitment on October 20 to enhance civil service responses during nights and holidays using artificial intelligence (AI).
Starting October 22, the city will implement an 'AI voice bot' that will respond to civil service calls during off-hours, according to Mayor Shin.
This initiative aims to allow citizens to report inconveniences more conveniently and ensure rapid responses to emergencies.
The new system will have AI answer calls to the Seongnam City Hall duty office, engage in voice conversations with callers, and assist in processing civil requests.
Unlike the existing automated response system, which requires callers to select options from pre-recorded messages, the AI voice bot will identify the type of request and situation through conversation.
For issues like illegal parking and uncollected trash, the AI will confirm the location and situation before relaying the information to on-duty personnel.
In urgent cases requiring immediate action, such as fires or flooding, the AI will connect the caller directly to on-duty staff and send a text message confirming the receipt of the request, as explained by Mayor Shin.
This improvement in administrative services focuses on enhancing citizen convenience and increasing administrative efficiency through the use of AI technology.
Routine civil inquiries will be handled by the AI, allowing public officials to concentrate on urgent matters that require direct judgment and action.
In particular, the system is expected to reduce the burden of waiting on hold for citizens and improve accessibility to civil service responses during nights and holidays.
However, the effectiveness of the system will depend on the AI's accuracy in understanding civil requests and the speed of connecting calls in emergencies, as well as the smooth execution of follow-up actions.
Mayor Shin Sang-jin emphasized, "With AI quickly addressing routine inquiries, we expect to reduce wait times and allow staff to focus on urgent matters, thereby enhancing administrative efficiency and citizen convenience."
Additionally, Mayor Shin plans to strengthen citizen-centered administrative services through the use of digital technology with this system's implementation.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.