The bank said it built an AI model called ‘IBK GenAI’ to boost efficiency and productivity across the organization and is applying it broadly to day-to-day work.
IBK GenAI is an internal large language model trained on the bank’s own data. It provides tailored AI environments by department and can instantly search and answer from 120,000 items of key business knowledge. It also offers 17 specialized services, including a letter-of-credit assistant.
Head office and branch employees have used IBK GenAI to develop and deploy 249 customized services, the bank said, supporting more personalized workflow improvements.
The bank is also applying AI to core lending operations, including guaranteed loans. In the guaranteed-loan process, it has automated AI reviews and approval work that had been handled manually, reducing repetitive tasks for staff. When issuing AI-based guarantees, the system automatically recommends internal products that match special contract terms, improving branch efficiency.
An IBK official said the bank plans to pursue internal and external innovation so that, through a broad AI transformation, AI becomes embedded across operations — including work processes, decision-making systems and risk management — beyond being used as a simple tool.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.