LG CNS announced on May 11 that it has secured a consulting project for the information strategy plan (ISP) to build the Korea Electric Power Corporation's (KEPCO) next-generation sales and distribution system.
The sales and distribution system encompasses the "sales" area, which manages the entire customer service process including electricity billing and collections for approximately 25 million customers, and the "distribution" area, which oversees power facility operations such as design and construction management.
This system is a critical operational tool utilized in real-time by about 22,000 KEPCO employees, responsible for ensuring both the quality of customer service and the stability of power supply.
LG CNS was selected as the project partner based on its extensive experience in large-scale next-generation system implementations across various sectors, including public, telecommunications, and finance, as well as its expertise in establishing over 100 ISPs in the past three years.
An ISP serves as a long-term IT blueprint that comprehensively designs improvement tasks and construction strategies for information systems in line with an organization's future business direction. It acts as a roadmap for determining which digital systems to build and in what order.
Through this project, LG CNS plans to completely overhaul the operational framework of the sales and distribution system and design an intelligent work system based on artificial intelligence (AI) and data.
For instance, in the process of verifying electricity usage and billing, the variety of power measurement equipment used at different sites and the differing formats of collected data have led to a significant amount of manual work in the verification process.
To improve this work environment, LG CNS aims to develop automation platform solutions to reduce manual and repetitive tasks, while identifying areas where AI can be effectively applied and proposing practical implementation strategies.
KEPCO is pushing for a transformation into a "global energy solutions company" centered around its "Sales and Distribution System Division," which oversees core systems such as sales and distribution. Recently, the company has accelerated its digital transformation by completely revamping its public electricity service mobile app, KEPCO ON, and applying AI to field operations to enhance employee efficiency.
* This article has been translated by AI.
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