LG Uplus has reported that the cumulative number of updates and free replacements for subscriber identification numbers (IMSI) has surpassed 2 million. This figure represents approximately 12% of all subscribers, indicating that a majority still need to complete the replacement process, prompting the company to enhance its outreach efforts.
As of May 17, LG Uplus processed a total of 2,014,527 updates and replacements, including 750,461 updates and 1,264,066 replacements since May 13. The cumulative processing rate stands at 11.8%.
The IMSI, or International Mobile Subscriber Identity, is a unique number stored on the USIM chip that distinguishes subscribers within the telecommunications network. The transition involves changing the existing number structure to enhance security and improve the subscriber identification system.
To inform all customers about the IMSI transition and the USIM updates and replacements, LG Uplus is providing additional notifications through May billing statements. Customers can find this information on paper bills, email statements, and electronic bills within the U+one app. For those who have not completed the update, a banner will appear in the U+one app to encourage online updates, and the FAQ section on the official website and app has also been expanded.
The company has also broadened its channels. Starting May 15, U+ budget mobile customers can update or replace their USIMs for free at LG Uplus's direct stores and authorized dealers nationwide. Plans for additional outreach to digitally vulnerable groups are also under consideration.
Lee Jae-won, Vice President of LG Uplus's Customer Division, stated, "The USIM updates and replacements are measures to enhance customer protection. We will continue to strengthen our guidance to ensure customers can easily recognize and participate in the process."
* This article has been translated by AI.
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