Kiturami has been recognized for its product and service competitiveness as it announced on July 7 that it ranked first in the gas boiler category of the 2026 National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center (KPC).
The NCSI, developed jointly by the KPC and the University of Michigan in 1998, is a customer satisfaction evaluation metric. It quantifies overall satisfaction based on customer evaluations of expectations and experiences with products and services across 353 companies in 94 industries.
Kiturami achieved the highest score in the gas boiler industry with an NCSI overall score of 79 points, receiving top marks from customers in key evaluation categories such as product and service quality, complaint rates, and loyalty.
The company enhances customer convenience through its home boiler rental service, 'Ddasum Care,' which systematically manages the entire process from purchase and installation to regular inspections and after-sales service.
Additionally, to ensure that online customers can confidently select products, Kiturami operates an 'official online certified sales outlet' system. The 'Kiturami Boiler KakaoTalk Channel,' with 780,000 subscribers, handles about 30% of the total annual call center service requests.
Kiturami's home boilers were also ranked first for ten consecutive years in the '2026 Brand Customer Loyalty Awards' announced in April by Brand Key, a leading U.S. brand evaluation agency, in collaboration with the Korea Consumer Forum.
A Kiturami representative stated, 'Our achievement of being ranked first in national customer satisfaction is the result of our continuous efforts to improve not only product performance but also the quality of service that customers actually experience.'
* This article has been translated by AI.
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