Samsung Electronics Service has reached an early agreement on its 2026 wage and labor contract. Amid a surge in demand for appliance repairs during the heatwave, the company and labor union have joined forces to ensure stable service delivery.
According to industry sources, Samsung Electronics Service and its labor union signed the final agreement on August 12 at the Samsung Electronics CS Academy in Suwon, Gyeonggi Province.
The signing ceremony was attended by key figures including Kim Young-ho, Vice President and CEO of Samsung Electronics Service; Ko Eun-ha, Vice Chair of the National Metal Workers' Union; and Kim Ji-hoon, Chair of the Samsung Electronics Service Union.
This agreement was reached after 12 negotiation sessions that began in April and continued through July. It includes an average wage increase of 4.1%, as well as enhancements to employee benefits such as increased maternity and congratulatory payments, relaxed eligibility for long-term service leave, and a review of reemployment policies after retirement.
By finding common ground earlier than in previous years, the company and union aim to alleviate concerns over potential service disruptions during the summer. With a significant rise in service requests for air conditioners and other appliances due to the ongoing heatwave, both parties are focused on minimizing customer inconvenience and improving service quality.
A representative from Samsung Electronics Service stated, "With the early conclusion of negotiations, we will respond with enhanced customer service."
* This article has been translated by AI.
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