Residents in Gwangju can now identify the causes of unpleasant odors or unusual colors in their tap water with the help of artificial intelligence.
The Gwangju Waterworks Research Institute has launched a service called 'Tap Water Complaint Solver,' which assists users in diagnosing common water quality issues.
According to the research institute, the 'Tap Water Complaint Solver' provides guidance on 12 common tap water-related issues, including filter discoloration, foreign substances, disinfectant odors, muddy water, and billing inquiries.
Users can select the relevant issue, and the service will inform them of the cause and recommended actions.
Previously, residents faced difficulties in pinpointing the exact cause of issues like disinfectant odors or filter discoloration, often leading to multiple inquiries across different departments.
The 'Tap Water Complaint Solver' has been available on the Gwangju Waterworks Bureau's website since September 23.
Accessible through the water quality section of the website, this service is open to all residents.
Notably, if further inquiries are needed after initial home remedies, users can receive direct contact information for the relevant department based on the issue and their location, allowing for quicker consultations.
This service was developed by officials Moon Su-jin and Ryu Mi-geum without additional funding or external development contracts, utilizing AI coding in their operations.
Designed to enhance user convenience based on frequently asked complaint data, the service aims to provide a one-stop connection to the appropriate departments.
Kim Nan-hee, head of the Water Quality Research Institute, stated, “We will continue to improve our services to make it easier and more convenient for residents to access information related to tap water.”
* This article has been translated by AI.
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