The Insurance Association is establishing a dedicated reporting center to address consumer complaints and disputes arising from the implementation of the '8-week rule' for minor injury patients under auto insurance.
The association announced on October 8 that the 'Auto Insurance Minor Injury Compensation Processing Reporting Center' will begin operations on the 12th.
The '8-week rule' was introduced following the enforcement of amendments to the Automobile Damage Compensation Guarantee Act on September 10, which requires minor injury patients (injury grades 12-14) to provide documentation to justify the need for long-term treatment if it exceeds eight weeks.
The reporting center aims to prevent consumer harm that may arise from unreasonable compensation practices by insurance companies during the implementation of this new system and to reduce related disputes.
Upon receiving a report, the Insurance Association will verify the facts with the claimant and the relevant insurance company. If necessary, the association will request corrective actions from the insurer and inform the claimant of the outcome.
The association plans to regularly monitor the operation of the reporting center and analyze the cases received to improve any deficiencies in the compensation processes of insurance companies.
An official from the Insurance Association stated, "We will support the stable establishment of the 8-week rule in the auto insurance compensation field by proposing improvements to relevant authorities based on any institutional shortcomings identified during the operation."
* This article has been translated by AI.
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