Toss is taking steps to help customers retrieve forgotten prepaid balances. The company will regularly notify customers of Toss Money balances that have not been used for over two years, allowing them to transfer the funds to their accounts instantly if they wish.
On October 15, Toss announced that it will collaborate with the Financial Supervisory Service and major prepaid electronic payment providers to inform customers about long-term unused prepaid balances.
This initiative aims to enhance asset management convenience by proactively informing customers about their unused balances, even if they do not check their accounts directly.
The notification will target customers who have not charged or used Toss Money in the past two years and have a balance of over 1,000 won. Toss plans to provide these customers with annual notifications.
Notifications will be sent via push alerts through the Toss app. To prevent phishing attacks that impersonate financial institutions and solicit personal information through text messages or emails, Toss will not use these methods for communication.
Customers can check their balances on the 'Toss Money Balance' screen within the app and transfer any desired amount to their accounts instantly, without the need for additional paperwork, applications, or waiting periods.
Toss Money does not have a separate expiration date, meaning that balances will not expire even if they are unused for an extended period. Customers can retain their Toss Money after receiving notifications or use it for payments and transfers.
A Toss representative stated, "We plan to regularly inform customers about their long-unused Toss Money balances to make it easier for them to check and manage their assets. We will continue to improve related notifications and procedures to ensure customers can manage their assets safely and conveniently."
* This article has been translated by AI.
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