"With just one access to the 'Hanssem Interior Planner,' I could view all conversation records and easily update any overlooked details in the consultation log, allowing me to check in with the designer in real-time and complete the renovation with peace of mind," said a 40-year-old homemaker, referred to as A, who recently completed a kitchen and bathroom remodel thanks to the Hanssem Interior Planner mobile application.
According to industry reports on June 19, Hanssem's newly launched Interior Planner is enhancing transparency throughout the home remodeling process, leading to a significant transformation in customer experience.
The phrase "remodeling ages you by three years" reflects the extreme stress and anxiety consumers often face during home renovations. This is largely due to information asymmetry and communication challenges that arise from the initial consultation to contract signing, construction, and post-project management.
Numerous design changes and material substitutions often occur during the consultation phase, sometimes resulting in major oversights where customer requests are missed entirely. The Hanssem Interior Planner addresses these issues by centralizing communication between customers and interior designers through one-on-one chat within the app. Users can easily review conversation histories, and any changes to customer requests are promptly updated in the 'consultation log.' This allows both consumers and designers to verify the final agreed-upon details together.
The app also improves the transparency of estimates. To prevent issues stemming from unclear estimates and vague pricing when materials are changed, Hanssem has standardized the interior design proposals and estimates into a single digital format. Detailed breakdowns of construction costs and materials are openly shared, and revised contracts and estimates are updated in real-time in the app's 'My Documents' section.
For customers unable to monitor the construction site daily due to work commitments, the app alleviates anxiety. If customers cannot visit the site, they may worry about whether the bathroom waterproofing or living room carpentry is being done correctly. Even after the project is completed, the lack of past construction records can lead to difficulties when requesting post-service support.
The Hanssem Interior Planner allows users to monitor construction progress via their smartphones without needing to visit the site. Hanssem's Rehouse designers upload progress updates and detailed photos in the form of a 'construction log.' Customers can check how much work has been completed that day from their workplaces. The construction details are stored in the app, providing a reliable history for future maintenance needs. Additionally, a 'calendar' feature displays schedules for each phase, reducing the hassle of having to contact the responsible parties for inquiries.
A Hanssem representative stated, "Since remodeling involves significant investments of both time and money, transparency and communication throughout the process are crucial. The Hanssem Interior Planner aims to resolve customer inconveniences and accelerate digital transformation, allowing for an innovative experience from consultation to construction."
* This article has been translated by AI.
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