LG Uplus announced on July 1 that it has published its "2025 Sustainability Management Report," which details its environmental, social, and governance (ESG) achievements.
The report is structured around four key ESG issues identified through a materiality assessment: enhancing information security and personal data protection, improving the stability of communication services and network quality, reducing energy consumption and expanding the transition to renewable energy, and leveraging artificial intelligence (AI) technology to enhance customer satisfaction and social value.
Notably, the report has been reorganized to align with the governance, strategy, risk management, indicators, and target systems proposed by the Korea Sustainability Standards Board (KSSB), enhancing its content significantly.
A new section on digital inclusion has been added, categorizing the needs of digitally marginalized groups into three areas: access, skills, and safety, with systematic disclosures of activities and achievements in each area.
Additionally, LG Uplus has presented specific achievements across all ESG domains through key indicators. In the environmental sector, it detailed its climate response and energy transition efforts. LG Uplus received a Leadership A rating from the Carbon Disclosure Project (CDP), earning a place in the Carbon Management Honor Club. It has also completed the approval process for its carbon neutrality goals under the Science Based Targets initiative (SBTi).
In the social domain, the company expanded its achievements related to customer satisfaction and social responsibility. In 2025, LG Uplus ranked first in the National Customer Satisfaction Index (NCSI) for mobile phone services and received a "very good" rating in the user protection evaluation by the Korea Communications Commission. The company has maintained four international ISO certifications for information security, continuously enhancing its security reliability.
Park Kyung-jung, Executive Director of External Cooperation at LG Uplus, stated, "We will continue to enhance the reliability and transparency of our ESG disclosures and increase corporate value and stakeholder trust through sustainable management activities."
Last year, LG Uplus also published its "2024 Sustainability Management Report," which included its ESG management achievements and greenhouse gas reduction activities.
* This article has been translated by AI.
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