Roborock announced it will hold a three-week "Customer Appreciation Event" from August 31 to September 22, offering discounts and special care services through major online and offline channels.
This event is designed to express gratitude to customers who have chosen and supported Roborock. Starting August 31, the company will expand benefits across key channels.
From August 31 to September 22, Roborock will participate in Gmarket's Chuseok Big Sale, from September 1 to 11 in 11st's Chuseok Sale, and from September 7 to 22 in Naver's Chuseok Sale, showcasing major products with channel-specific discounts.
In addition to price benefits, the company will provide special care services to enhance convenience for customers after their purchase.
From August 31 to September 22, customers who purchase the S10 MaxV and S9 MaxV series will have access to free installation services, which were previously limited to direct delivery models, now extended to standard models.
For standard models, customers can request installation through customer service after receiving their product, and a professional technician will visit to assist with installation, initial setup, and a brief usage tutorial.
Additionally, customers who purchase the S10 MaxV and S9 MaxV series will receive one complimentary "Pet Waste Suction Assurance Service." If the product becomes contaminated from pet waste, customers can request service through customer support, which includes disassembly, cleaning, and replacement of parts if necessary at the Tinkware Mobile service center. This service can be utilized once within 12 months from the purchase date for standard models and from the installation date for direct delivery models.
A Roborock representative stated, "We organized this appreciation event to express our gratitude to customers who have chosen and supported Roborock. We aim to enhance customer convenience by providing services that can be felt during the actual usage process along with purchase benefits."
* This article has been translated by AI.
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